Enroll in the coverage that's best for you and your pet
Take your pet to the vet
Pay the bill within 90 days and send it with your claim documents to MetLife
Receive reimbursement2 by check or direct deposit if the claim expense is covered under the policy
Who is the provider?
MetLife Pet Insurance Solutions LLC
MetLife is a dependable partner with 100+ years of experience in core and voluntary benefits. Caring and passioante pet advocates have been serving pet parents and their communities for 15+ years.6
Who in my family can use this program?
How much does this coverage cost?
What if my employment status changes?
When would my coverage start?
How do I file a claim? How does my veterinarian receive payment?
File a claim in just 2 easy steps.
MetLife will take it from there, processing your claim and sending your reimbursement right away.
What if my pet currently has an illness?
Any illness or injury your pet had before your coverage started is called a pre-existing condition. While no pet insurer covers pre-existing conditions, getting coverage for your pet now will cover most future accidents and illnesses should something happen.
Previously covered pre-existing conditions is covered when switching insurance providers.
Can my coverage be cancelled because of how many claims I make or how old my pet gets?
Do I need to provide my pet’s medical records to get this coverage?
Legal Disclaimers
1Coverage issued by Metropolitan General Insurance Company (“MetGen”), a Rhode Island insurance company, headquartered at 700 Quaker Lane, Warwick, RI 02886, and Independence American Insurance Company (“IAIC”), a Delaware insurance company, headquartered at 11333 N Scottsdale Rd, Ste 1 60, Scottsdale, AZ 85454. Coverage subject to restrictions, exclusions and limitations and application is subject to underwriting review. See policy or contact MetLife Pet Insurance Solutions LLC (“MetLife Pet”) for complete details. MetLife Pet is the policy administrator. The entity may operate under an alternate, assumed, or fictitious name in certain jurisdictions, including MetLife Pet Insurance Services LLC (New York and Minnesota) and MetLife Pet Insurance Solutions Agency LLC (Illinois).
2Reimbursement options include: 70%, 80% and 90% and a 50% option for MetGen policies and a 65% option for IAIC policies only. Pet age restrictions may apply.
3Based on a January 2023 review of publicly available summary information. Competitors did not furnish copies of their policies for review. If you have questions about a particular competitor's policy or coverage, please contact them or their representative directly.
4When using multiple discounts, discounts cannot exceed 30%. Each discount may not be available in all states. Please contact MetLife Pet for further details.
5For IAIC policies, optional Preventive Care coverage is based on a Schedule of Benefits. For MetGen policies, optional Preventive Care coverage is included in the annual limit.
6 MetLife Pet Insurance Solutions LLC (fka “PetFirst Healthcare, LLC”), a MetLife company, has over 15 years of experience serving pet parents.
Mercer's Role & Compensation